Telesales Sales Skills - 1 Day
Open course, online or in-house
Overview
Telephone sales and/or appointment setting is a highly specialised skill. If you need to win more sales, generate more leads or set more appointments over the phone this day will cover the skills, strategy and approach required to make you feel more confident every time you pick up the phone.
Who should attend?
Anyone selling primarily over the telephone or looking to win more business using the phone.
Ideal for outgoing and incoming sales office staff either new to sales or wishing to dramatically improve their telesales results. Also well suited for small business owners needing to understand how to sell more over the telephone.
This day is suitable for those selling B2B and B2C,
During the day we cover:
Understanding the "telesales" sales process
Lead generation
Essential sales skills
Getting through to talk to people
Breaking the ice and making a great first impression
Questioning/Listening skills
How to make compelling presentations over the phone
How to avoid difficult/regular objections
How to stop prospects going "silent" on you
How to ask for the order
How to build long-lasting relationships over the phone
We will look at how to apply the above to your situation, your product/service, your business and write a short personal action plan.
When run "in house" we can also address
Develop Outstanding Questioning Skills
Demonstrating Business Based "Empathy"
Presenting and Winning High Value Solutions/Sales over the phone
Becoming the "Go To Person" in your industry