new orange

0333 3554467



Maximising sales team performance

Training & Development | Consultancy | Support

Telesales Skills   -  1 day course



Telephone sales and/or appointment setting is a highly specialised skill. If you need to win more sales, generate more leads or set more appointments over the phone this day will cover the skills, strategy and approach required to make you feel more confident every time you pick up the phone.



Who should attend?

Anyone selling primarily over the telephone or looking to win more business using the phone.


Ideal for outgoing and incoming sales office staff either new to sales or wishing to dramatically improve their telesales results. Also well suited for small business owners needing to understand how to sell more over the telephone.


This day is suitable for those selling B2B and B2C,


What will we cover?


During the day we cover:


  • Understanding the "telesales" sales process

  • Lead generation

  • Essential sales skills

  • Getting through to talk to people

  • Breaking the ice and making a great first impression

  • Questioning/Listening skills

  • How to make compelling presentations over the phone

  • How to avoid difficult/regular objections

  • How to stop prospectsn going "silent" on you

  • How to ask for the order

  • How to build long lasting relationships over the phone


  • We will look at how to apply the above to your situation, your product/service, your business and write a short personal action plan.



When run "in house" we can also address


  • Develop Outstanding Questioning Skills

  • Demonstrating Business Based "Empathy"

  • Presenting and Winning High Value Solutions/Sales over the phone

  • Becoming the "Go To Person" in your industry

If something is important enough, even if the odds are against you, you should still do it.





Elon Musk

1 Day


£165 per person/day

(group discount available)


Also available "In House"





0333 355 4467


"I can't believe I am actually looking forward to calling people. Thank you."