Telephone sales and/or appointment setting is a highly specialised skill. If you need to win more sales, generate more leads or set more appointments over the phone this day will cover the skills, strategy and approach required, in your market, to make you feel more confident every time you pick up the phone.
On Day 2 delegates will make sales calls to prospect lists that they will bring with them. Afterwards we will review how delegates calls went and work on adjustments as required.
Who should attend?
Ideal for small teams and individuals selling primarily over the telephone or looking to win more business using the phone. Ideal for outgoing sales office staff either new to sales or wishing to dramatically improve their telesales results. Also well suited for small business owners needing to understand how to proactively sell more over the telephone.
Delegates will need to bring qualified prospect list and mobile phones for the practical Day 2
What will we cover?
During Day 1 we cover:
Understanding the "telesales" sales process
Essential sales skills
Getting through to talk to people
Breaking the ice and making a great first impression
How to make compelling presentations over the phone
How to avoid difficult/regular objections
How to ask for the order
How to build long lasting relationships over the phone
We will look at how to apply the above to your situation, your product/service, your business and write a short personal action plan for day 2
Recap of Day 1
Prep for calls
Delegates will make sales calls to prospect lists that they will bring with them.
Review how delegates calls went and work on adjustments as required.
Recap / Revise Action plans
Q & A